Policies

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Our Commitment to Your Privacy

Our customers are so important to us that we would never sell, share, or rent your personal information to any other person or business entity. To do so would violate your trust in us and compromise our commitment to conduct commerce in an unquestionably ethical manner.

What Information Is Collected: As part of the order process, the following information is collected from shoppers: Name, Shipping/Billing Address, Email Address, Phone Number, Credit/Debit Card Information

How That Information Is Used: The collected information is used to fill orders, contact buyers if they have questions, or to send emails with special offers. You may opt out of receiving email solicitations.

We Are Committed to the Security of Your Data: Our server has a Secure Socket Layer (SSL) certificate. This is a method of communication that scrambles information as it transmits across the Internet. Data is encoded so that only the sender and receiver can view it. SSL is the industry standard.

Contact Us | privacy@bigboatco.com

Shipping Information

PLEASE NOTE: Most items ship within 5 business days. Should an item be unavailable for shipping on the fifth (5) business day, an email notice will be sent to the address that accompanied the purchase order. The email will offer an approximate ship date (if known), as well as the opportunity to cancel the order. Orders will otherwise remain open for thirty (30) calendar days from the original date of purchase.

OVERSIZED ITEMS: These items are subject to an additional $25 shipping fee, only when UPS Overnight is chosen. This fee will be added after a credit card is approved, and the fee may not be reflected on your original receipt. Please note, items that are deemed oversized, but have no indication of such, will also be charged the additional fee, however, customer permission will be sought first. The order will not be processed until that permission has been granted.

OUR CURRENT SHIPPING PROMOTION: You may select to choose to ship your entire order for only $8.95 (UPS Ground) or $24.95 (UPS Overnight). (UPS Overnight shipping does not guarantee an item will be received the following day. It also does not imply the item will ship the same day. Although they become our priority, there is still no guarantee the item will be in stock at the time of the order.

Big Boat Co. ships using multiple carriers. Shipping charges are billed at published rates (available on the UPS website). Third party billing is available for most carriers. Please note all lost or damaged third party shipment claims must be initiated by the third party account holder.

Return Policy

Big Boat Co. offers a return period of 15 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete, in the original packaging, and resalable. Special order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. To obtain an RMA number, please send an email to RMA@bigboatco.com or call 877-964-4BBC (Option 2 for Customer Support) and be sure to provide the original invoice number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15%; please contact the RMA department for details.

Warranties

Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer.